Service Delivery Policy

Electronic delivery

Flight e-tickets and hotel vouchers are sent by email and/or WhatsApp within 24 hours of payment confirmation (usually instant).

Holiday package vouchers and the itinerary are sent within 72 hours of payment confirmation.

For cab bookings, pickup and driver details are sent at least 12 hours before pickup.

No physical product is shipped, and there is no physical shipping or delivery charge. Delivery depends on supplier confirmation and on the contact details supplied for the booking being accurate.

If you do not receive your documents

Check your email inbox, spam folder, and WhatsApp messages. If you do not receive booking documents within the stated delivery window, contact support@tripsescape.com with your booking reference. Do not send full card numbers, passwords, or security codes.

Operator and contact

Trips Escape is operated by Trips Escape (Proprietary Firm). For help, contact support@tripsescape.com or write to 1st floor, Mezzanine floor, Nirmal Apartment, Charai, Thane West, Thane, Maharashtra 400601.