Grievance Officer

Grievance Officer: Kunal Jain, Co-founder & Grievance Officer.

E-mail grievance@tripsescape.com with the subject “Grievance”, call +91 89764 81344, or write to 1st floor, Mezzanine floor, Nirmal Apartment, Charai, Thane West, Thane, Maharashtra 400601.

Please include your booking reference if your complaint is about a booking. Do not send card numbers, passwords, OTPs or security codes.

We acknowledge a grievance within 48 hours and resolve it within 30 days, subject to applicable law. For privacy complaints, if you are not satisfied with our answer, you may complain to the Data Protection Board of India.

For everyday help with a booking, e-mail support@tripsescape.com first; it is usually the quickest way to reach us.