Refund Policy

How much is refunded

Your refund is the amount you paid, minus the charges explained in our Cancellation Policy: the airline’s, hotel’s or other supplier’s cancellation charge, any part shown as non-refundable at checkout, and our convenience fee when you cancel. We show you this amount before we cancel.

If the supplier cancels your booking, or we took your payment but could not confirm the booking, we refund the full amount, including our convenience fee.

Where the money goes

Refunds go back to the original payment method (the same card, UPI, net banking or wallet) through our payment partner, Razorpay. We do not refund in cash or to a different account. If the original method can no longer receive money, for example a closed card, contact us and we will work out a safe route with you and your bank.

How long it takes

• When the money is with us (a failed booking, our fee, or an amount the supplier has already returned to us), we start the refund within 7 working days.
• When the money is with the airline, hotel or other supplier, we start the refund within 7 working days after the supplier returns it to us. Suppliers set their own processing times; we follow up with them and keep you updated.
• After we start the refund, banks usually credit it within 5–7 working days, depending on your bank and payment method. We email you when the refund is processed.

Partial refunds

If only part of a booking is cancelled (for example one traveller, one flight or one room), only that part is refunded, under the same rules.

If you do not receive your refund

First check with your bank. If the refund has still not arrived 10 working days after we started it, email support@tripsescape.com with your booking reference. If you are not satisfied with our answer, contact our Grievance Officer, Kunal Jain, Co-founder & Grievance Officer, at grievance@tripsescape.com. Do not send full card numbers, passwords, OTPs or security codes.

Contact

For refund help, email support@tripsescape.com or write to 1st floor, Mezzanine floor, Nirmal Apartment, Charai, Thane West, Thane, Maharashtra 400601. The registered operator is Trips Escape (Proprietary Firm).