Cancellation Policy

Who sets the cancellation rules

Trips Escape is a booking intermediary. The airline, hotel, cab operator or other supplier sets the cancellation rules and charges for its service. Before you pay, we show the cancellation and refund conditions we receive from the supplier for your booking; they apply in addition to this policy.

How to cancel

We check the supplier’s rules and tell you the charges that apply before we ask the supplier to cancel. We cancel only after you confirm. Never share card numbers, CVV, OTPs or passwords with anyone, including us.

• Flights: open My bookings, choose the booking and select “Request cancellation review”, or email support@tripsescape.com with your booking reference.
• Hotels, holiday packages, cabs and other services: email support@tripsescape.com or message us on WhatsApp with your booking reference, the traveller name and what you want to cancel.

What you may be charged

Trips Escape does not charge its own cancellation fee. The amount deducted from a refund can include only:

• the supplier’s cancellation charge (for flights, the airline’s fee for your fare, which can be 100% on some fares);
• any part of the booking shown as non-refundable at checkout;
• our convenience fee, which is shown before you pay and is not refunded when you cancel.

Product rules

• Flights: the airline’s rules apply, including no-show rules. If you do not travel and do not cancel before departure, the airline may refund only some taxes, or nothing. Most airlines do not allow name changes; date changes follow the airline’s rules and fare difference.
• Hotels: the free-cancellation deadline and charges shown on your booking apply. After the deadline, or for a non-refundable rate, the hotel may charge up to the full stay.
• Holiday packages: the cancellation schedule in your package quote applies.
• Cabs: the cancellation terms in your cab quote apply.
• eSIM: an eSIM is non-refundable once issued, unless our eSIM partner approves a refund.
• Travel insurance: if you buy it through us, cancellation and free-look rules follow the insurer’s policy wording.
• Held prices (“Hold this price”): a hold is free. If you do not pay before the hold expires, it ends automatically and nothing is charged.

If the supplier cancels or your booking fails

If an airline cancels a flight or a hotel cannot honour a booking, we tell you the options the supplier offers, such as another flight or date, or a refund. If you choose a refund, or if we took your payment but could not confirm the booking, we refund the full amount, including our convenience fee, to your original payment method. You do not need to ask for a failed-booking refund.

Company (business) bookings

For company accounts, the cancellation terms in your company agreement apply where they differ from this page.

Contact

For cancellation help, email support@tripsescape.com or write to 1st floor, Mezzanine floor, Nirmal Apartment, Charai, Thane West, Thane, Maharashtra 400601, with your booking reference. Refunds follow our Refund Policy.