How refunds work at Trips Escape

When a refund starts, and when your bank usually credits it.

If the money is with us (for example, a booking we could not confirm), we start the refund within 7 working days.

If the money is with the airline or hotel, we start the refund within 7 working days after they return it to us. They set their own processing times; we follow up with them and keep you updated.

After we start a refund, banks usually credit it within 5–7 working days, depending on your bank and payment method. We e-mail you when the refund is processed, and My Trips shows its status.

If a refund has not arrived 10 working days after we started it, check with your bank first, then e-mail support@tripsescape.com with your booking reference.